client service

Focus On Your Clients and Growing Your Business.

Let Your ROCKSTARTC Support Team Handle the Rest.

Proudly Serving Southern Oregon

Proudly Serving Southern Nevada

Our Mission is Simple:

Provide Top-Tier Transaction Management Services to Real Estate Professionals throughout Southern Nevada and Southern Oregon.  

The array of Listing and Transaction Services we offer are tailored to meet - and exceed - the everyday needs of Agents, Managing Brokers, Compliance Teams and Clients,  all while providing stellar customer service!

“What Can a Transaction Coordinator Do for My Real Estate Business?”

We’re glad you asked!

Our TC’s proudly offer Agents the comfort of Predictability, the freedom of Adaptability, excellence in Communication, unyielding Professionalism and stellar Customer Service, all backed by more than a decade of transaction management experience.

save time

SAVE TIME

We manage tasks, file documents, timelines and communications for each transaction, freeing you up to meet with more clients.

GROW YOUR BUSINESS

Focus on meeting new clients, reconnecting with past clients and drafting more winning contracts.

DETAILED COMMUNICATION

We provides detailed correspondence via email, phone and text messaging to all parties throughout the transaction, with
you in the loop, every step of the way.

CLOSE MORE DEALS

More client face time means more contracts in Escrow.  More contracts in Escrow means more closings and larger returns for your business.

Learn More or Get Started today!

We work with Agents, Managing Brokers and Teams at every production level, from boutique offices to some of the biggest industry names in Real Estate.

Our TC Team has experience working with more than a dozen different brokerage compliance platforms, allowing us the opportunity to help agents close hundreds of files each year, freeing them up to spend their time focusing on the most important aspect of their business - their clients!

To learn more About Us and Our Experience, Click Here

Our Services

We offer an array of services, tailored to the needs of each Agent and the Client Experience they wish to create.

Our Services feature:

For Information about terms of service(s), Click Here.
For Pricing, Click Here or Contact Us.


Services Include:

  Full File Review & Compliance Management of State & Brokerage-required documents

⭘  Contingency Timeline Management

⭘  Detailed Communications via Email, Phone & Text Messaging

⭘  Signature Agent Forms for added Risk Management protection

⭘  MLS Updates & Change Order fulfillment (as permitted)

⭘  Post-Possession File Follow up

⭘  Agent Google Drive Compliance Folder

⭘  Weekly "One-Sheet"  (file transmittal sheets)

Available Add-On Services Include:

★   MLS Listing Data Entry (*as permitted)

★   Compliance Only Services

★   Mobile Notary Services
(*Only available in Southern Oregon at this time)

★   PRIORITY Rush Service Capability

BONUS ADDITIONS

★ Agent-Branded TC Signature Line

Our customized signature lines highlight your brand and the Team of experience professionals working with you to help your business shine!

 ★ Custom Advisories​

We provide custom advisories to help elevate the level of Risk Management for your compliance. These include a Pool Advisory,  Home Warranty notice, Homeowner's Insurance guide and more.

 ★ Online Appointment Scheduling & Orders

We can automate almost any request, provide online scheduling services, arrange Escrow signings, order Home Warranties, HOA Packages, facilitate commission instructions and more.

 ★ Concierge & Utility Lists​

Available for counties throughout both Southern Nevada and Southern Oregon. These include Utility Lists, Preferred Inspectors, Home Repair Services and more. Lists can be tailored to Agent preference.

★ CRES BuildFax Property Permit History Reports

Provided on all Single Family Residential transactions for added Risk protection and preliminary Buyer Diligence at no added cost to Agents or their Clients.

Bring Your Real Estate Business to the Next Level

Save Time.
Meet New Clients.
Grow Your Business.

Be a ROCKSTAR Agent!

Starting services with us is easy.

Ready to up your Real Estate Service game?

We’re ready to help!

For more information about starting services with one of our experienced TCs, Contact Us Today!

For Transaction Services in
Southern Oregon:

For Transaction Services in
Southern Nevada:

  • Agent Support Team is open for business Monday through Friday, 9AM PST to 5PM PST. We are closed on Federal Holidays and Weekends (We're open when Escrow is open!)

  • For all general inquiries:  Info@RockstarTC.com.

    For administrative questions: Admin@RockstarTC.com

    For accounting or invoicing questions: Accounting@RockstarTC.com

    To leave feedback or testimonials, Click Here.

    If you're currently working with one of our TC's and have questions about your file management, compliance, tasks or checklists, kindly contact your TC directly.

  • The Short Answer is: Paperwork is our Jam.  If it's file or document-related, we've got you covered.

    The Longer Answer is: Our team can manage and coordinate contracted contingency timelines, generate disclosures documents, coordinate digital signatures, field correspondence and all handle most pre or non-negotiable documentation items.

    We Cannot and Will Not take on any tasks that require a Real Estate License, or that require Negotiation with clients or cooperating agents.  We do not visit properties, handle lockboxes, show property, or involve ourselves with any other task that falls strictly within the acting agent or broker's purview. 

    For more info on our Terms and Policies, Click Here.

  • Not at this time. Our team's Transaction Coordinators are all unlicensed and are non-competing.  We do, however, hold our own Errors & Omissions (E&O) Insurance for added risk management protection.

  • All of our Agent's transaction are serviced with the utmost professionalism, taking extreme care regarding client confidentiality.  We handle dual-representation, or "two-sided deals",  much the same way - with care for each Agent and client.

    If your brokerage requires any special non-disclosure documentations, or has a policy in place against TC management of dual-represented files, let us our Administrator know.  Contact us at Admin@RockstarTC.com for Oregon or Admin@AgentSupportTeam.com for Nevada.

  • Yes, we can.  We will work on Listing files that have already been started, Pre-Contract Buyer files and even Pending files that have already been opened with Escrow.  We will process these as we would any other file.  

    *Please Note: Any file requiring service starting at the end of, or requires processing past, your brokerage's required compliance period (typically 72 hours) will incur an added Priority Rush Fee of $25 for immediate servicing.  

    For Pricing and Services, click the link for your state or Contact Us.        NEVADA  |  OREGON

  • We process files for Residential Properties, including  Resale Properties, For Sale By Owner (FSBO's),  New Construction, Vacant Land , Mobile/Manufactured Sales, Rural Property and Condo/Townhome properties. 

    We do not process Commercial, Rental or Lease Agreement files, Short Sales or Rejected Offers.

  • For Contract to Close and Compliance Only services, we only invoice you when your compliance file is complete.  For MLS Listing Data Entry only and/or any a la carte services, we will invoice you when the job is complete.

    We can receive payment in a few different ways:

    • If authorized by your brokerage, we can be paid through Escrow upon closing. 

    • For Direct Pay, you will have options to pay us for services via Credit Card, Debit or PayPal.

    • For Mobile Notary Services, we accept payment via Credit, Debit or Cash (Oregon Only at this time)

  • Absolutely!  We work with agents of all production types, individual agents, partners and teams.   If your team includes an assistant as well, we'll be sure to include all necessary parties every step of the way.

  • Contact Us today!

Want to Start Right Away?

Fill out one of our online forms and tell us a little more about your compliance service needs.

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