Our hours of operation are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (PT).  We are closed on weekends and Federally-observed Holidays.

• Replies to all Correspondence are made within business hours only.  While we respond as quickly as possible, we do observe a 24-hour response window on operating days.  

• While most correspondence is answered in the order in which it is received, we do prioritize by Task Urgency  (Ex: New Transactions will take priority over sending a commission instruction for signature, even if the commission instruction arrived first)

• We observe a 4:00 PM cutoff each day for new file processing.  Any/All files received after 4:00 PM will be processed first thing the following business day in the order in which they are received.  

  • RUSH/PRIORITY service can be provided for an additional fee of $25.00 (per file). 

    • Files submitted "late", or 1 or more days past their brokerage's required compliance turn-around times will incur this fee automatically.​

• Compliance turn-around times for most brokerages at the start of a new file are between 2 and 3 calendar days.  We strive to meet the initial compliance upload requirement within a 48 to 72 hour window.  Our Agents are updated as soon as compliance has been started.

• Upon notice of final recording, we strive to have compliance completed within 48-hours, subject only to the time it takes to receive final closing items from Escrow and/or Cooperating Agents.

• Document provision to clients or Escrow parties are delivered and/or provided upon their receipt. This is subject to when these items are received. Items received after business hours - regardless of urgency - will be provided the next business day. If documents are overdue for timelines, we will work with Agents to correct these to the best of our ability.

  • We cannot and will not force anyone to sign anything they do not wish to sign. We will, however, collect evidence of our attempts for compliance records as needed.

  • We will always notify all parties of items requiring urgency, however, we cannot and will not guarantee response expectations. We will always follow up and stress importance, but again, cannot and will not force anyone to provide anything.

  • After a third attempt, or firm decline of signature, we will put responsibility into either the Agent’s or Managing Broker’s hands for completion. Evidence of attempts will be submitted.